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Prices
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The price you see on our website is the price you pay.
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V.A.T
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All of the prices on our website include VAT. This is charged at the UK standard rate of 17.5%. A full VAT receipt will be sent with your goods.
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Are there any hidden costs?
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Unlike some other online retailers we have no hidden fees or extra charges. We guarantee you will not discover any unexpected charges once you reach the checkout. We have no minimum order, no small order surcharge and nor do we charge you an exorbitant price to deliver your goods.
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What about additional taxes?
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As we are a British company, we dispatch from within the UK. Unlike some of our competitors, who dispatch from the Channel Islands, we are able to guarantee you will not receive any unexpected VAT or import charges.
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How do you deliver?
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We ship everything by Royal Mail 1st Class Post.
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How much is postage and packaging?
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Postage and packaging is free on all orders, regardless of size and weight.
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How long does delivery take?
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If we receive your order before lunchtime on weekdays, and all the items are in stock, we will dispatch your goods to you the same day. This means that your goods should reach you 24 to 48 hours after we receive your order. If your goods are not in stock we will inform you of an estimated delivery date via email.The Royal Mail aim to deliver 92% of first class post the next day. Occasionally, however, there are delays with the postal system. Please allow longer for your order to arrive, especially around Christmas, New Year and the bank holidays.
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What if I’m not at home for delivery?
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Most inkjet cartridges will fit through a letterbox. Some though are simply too large, especially if your order contains multiple items. If this is the case, the postman may not be able to easily deliver the order and so will notify you by placing a card through your letterbox telling you how to rearrange delivery.Alternatively, why not have your order delivered to your workplace, your neighbour or a friend’s house? You can have your order delivered to any address in the UK. You can specify the delivery address as you go through the checkout.
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Guarantees
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All our products are guaranteed for 12 months.
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However, if you experience problems with any of our products, please contact us and we will do our very best to solve the problem.This does not affect your statutory rights.
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Complaints
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We believe that the goods we offer are of high quality and it is our mission to make every attempt to offer customers the most efficient service we can. However should our goods or services not live up to your expectations then please contact by email or write to the address below.
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Email
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britink@needham-group.com
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Write to us
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Customer Service Manager
BRITINK
Unit 2a/2b, Civic Industrial Park
Waymills
Whitchurch
Shropshire
SY13 1TT
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Faulty goods
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Should any goods you receive from us prove to be faulty, we will arrange for a replacement or refund - whichever you prefer. Before returning faulty goods to us, please contact us, and we will arrange to cover the cost of returning the faulty goods.
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Can I exchange unwanted goods?
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We all make occasional mistakes. If you order an incorrect item, we will be happy to exchange it within 30 days of purchase. All we ask is that the item is returned in resaleable condition with the packaging unopened.
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Can I get a refund on unwanted goods?
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Should you decide to return any goods which are not faulty, we will arrange for a full refund of the cost of the goods, providing the goods are unopened, and in a saleable condition. We reserve the right to charge a 15% restocking fee. We will not be able to cover the cost of returning the goods to us.
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Recycling Envelopes
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Please note that any goods returned using our recycling envelopes or sent to the recycling address, will be accepted into our recycling scheme and will not be eligible for refund or replacement.
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Information
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We do not disclose buyer's information to third parties. The information you supply to us will be used in accordance to the Data Protection Act 1998. Data collected by this website, or by our payment providers, will only be used to fulfill customer orders.
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Telephone Number
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We ask you for a telephone number to enable us to contact you should there be any problems, queries or delay with your order. We do not make telemarketing calls, and guarantee that we will never contact you for any other reason other than to service your order.
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Newsletter Subscriptions
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If you sign up to receive our newsletters, we will only use your contact details for sending out details of our special offers or new products sold through the BRITINK.co.uk website. We will never disclose your details to any third party. If you wish your name to be removed from our newsletter list, please contact our customer services department.
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What payment methods do you accept?
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We accept Visa, Master Card, Switch/Maestro, Delta, Solo, Cheque, Postal Order (& BACS for account customers).
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Is your website secure?
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All Credit Card & Personal information is passed over a secure connection using the latest SSL encryption technology. When you go to the 'Checkout' page, you will see that the page starts with 'https' (meaning secure SSL connection).
SSL is all about encryption. SSL encrypts data, like credit cards numbers (as well other personally identifiable information), which prevents criminals from stealing your information. You know that you're on an SSL protected page when the address begins with "https" and there is a padlock icon at the bottom of the page.
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Protx
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All credit/debit card payments from our website are made through the secure Protx gateway, using industry standard 128 bit encryption.
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Google Checkout
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Google Checkout is a new method of paying for your goods online. It is fast and convenient and saves you having to type in card details every time you order a product online.
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How does it work?
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Create an account with Google Checkout if you don't have one already. You can then store your credit card and address details in that account and then pay for goods by clicking on the Google Checkout button which you can find on the shopping basket page.It is fast and convenient for you because you can use the same Google Checkout login details at other online retailers where you see the Google Checkout logo.
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Security
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Google Checkout is 100% secure, and uses industry standard encryption for transmission of all data. Full details of their privacy and security policies can be found on Google’s website.
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Privacy
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Please note that we will not be able to store your Email address if you select "Keep my email address confidential" on the Google Checkout page.
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Other questions?
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If you have any other questions about using Google Checkout please refer to Google’s own guide in the "Buyer Help" section on the Google web site.
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What is an original (OEM) cartridge?
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An 'original', 'OEM' or 'genuine' cartridge is a cartridge which has been manufactured by the same company that made the printer. i.e. An original Epson cartridge is one manufactured by Epson for use in an Epson printer.
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What is a compatible inkjet cartridge?
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A compatible cartridge is a brand new cartridge that has been manufactured by a company other than the printer manufacturer. All our compatible cartridges are manufactured right here in the UK by Jet Tec. Jet Tec cartridges are guaranteed to perform at least as well as the original cartridge they are intended to replace.
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Why should I buy compatible cartridges?
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Why not? The main reason is because it saves you lots of money!
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Will I get the same amount of use from a compatible cartridge?
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You will get at least the same number of printed pages from compatible or remanufactured cartridges as you will get from original (OEM) cartridges. In many cases, because the compatible contains more ink than the original cartridge, you will be able to print many more pages than you would using an original cartridge.
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Will a Jet Tec compatible cartridge damage my printer?
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No. Although it may appear a different shape the Jet Tec compatible cartridges have been rigorously tested by quality control to ensure no printer damage will occur.
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Does using compatible cartridges invalidate my printer’s warranty?
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One question we are often asked by customers is whether the supplier of the inkjet printer may void a warranty because the consumer used a compatible ink. The answer is no, they may not do this. Using Shell or Elf motor oil in your car does not void the warranties provided by the car's manufacturer. The same applies to inkjet printers.The only exception would be if the compatible ink was clearly demonstrated to be the sole reason for any verified damage to the equipment. Millions of Jet Tec cartridges have been sold and used around the world, and there has never been an incident where a customer's warranty was voided. Jet Tec offer a 100% guarantee that their cartridges will not damage your printer in any way.There is no reason that you should not use compatible or remanufactured cartridges. They work and will save you money.
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Can I use an original cartridge once I have used a Jet Tec compatible cartridge?
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Yes. Jet Tec products will not affect the printer if you wish to switch back to an original. However, we are confident that once you have used a Jet Tec product you will see no reason to go back to using an original cartridge.
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