Please forgive me for not commenting on the quality of your inks. To me - as for most of your customers, I am sure - Ink is ink is ink just as a spade is a spade is a spade....
It's when it comes to SERVICE, however, that the boys get sorted from the men.
And on that I should indeed like to comment:
The way your Sarah has gone out of her way to help me recently has restored my faith in mankind - and the corporate world of the 21st century. It was the kind of SERVICE that I thought had disappeared in these days of privateering capitalism. It was the kind of service that you simply don't forget and therefore is bound to pay dividends for a long time. A principle that - alas! - is no longer recognized as a principle by too many organisations.
I have been using the same Jet Tec compatible inkjet cartridges for the last 2/3 years at work and home. I have only had a faulty product once - which was swiftly replaced by Britink. On the E55 pack - JetTec have reduced their claim of '100% more pages' to 30% but still with 21ml cartridge content - they are better value than many standard or originals!
A friend told me about you, so I ordered some Brother originals. I received excellant service and received my order after threee days. I've always been reluctant to buy compatibles for fear of damaging my printer, but my friend said hs's been using yours for years, so I might chance it. I have your WWW details !.